Motilal Oswal PMS: Bad case of customer service or example of bad business practices?
Posted: Fri Jun 01, 2007 2:22 pm
Beware: Long post ahead.
I have lately decided to invest via PMS route in India since PFIC laws makes it difficult for one to invest in India via Mutual funds. The first trustworthy name among big brokerage houses came to my mind was Motilal Oswal. I knew that they provided PMS for quite some time. I was trying to judge the quality of their offering and worthiness in general. First stop: Their web site. Most of the generic information including fee structure but surprisingly they do not disclose their past performance numbers on the web site. One of the most important thing I wanted to find out was their philosophy and more importantly practice of Value investing. Next stop: Google for user experiences with objective comments. I uncover at least one blog that had objective analysis that read between the line from what was written at Motilal Oswal's web site.Among Other things the blog had an e-mail address of the Assistant VP of PMS department. So naturally, I decided to get information from the source. Bellow is my e-mail conversation with Chetan Patel (Unedited with personal information masked for privacy)
=========================================================
Roger Thu, May 17, 2007 at 4:45 PM
To: [email][email protected][/email]
Chetan,
I received your e-mail address from this blog comments:
http://www.galatime.com/2006/03/12/portfolio-management-services-motilal-oswal/
I was also concerned after not finding any performance related information on Motilal Oswal PMS web site. Why would you not disclose performance information to potential investor especially investors with lot of money at stake?
Being said that I respect the business practices of Motilal Oswal and firm's principles of value investing. But the performance is the only way for me to see that firm actually practice those principles. I am a big believer of efficient markets but I also know that Indian market is not yet efficient so research firms who practice value investing principles can still beat the market for forcible future.
Now this brings me my actual question: I am interested in investing in Value Hedge PMS. Please address following concerns:
* What were the past performance numbers? Does performance numbers are after trading fees and trading taxes?
* How is performance based fee charged? i.e. on performance after trading costs and taxes or before tax/fees?
* If performance based fees are charged before trading cost and taxes then how much percentage of portfolio are spent on trading costs and taxes?
* What is annual portfolio turn over?
* Portfolio manager, Jigar Shah, has only 5 years of experience. All of his experience was during bull run. Does this concern investors? I am clearly concerned.
* Is the portfolio maintained under investor's name? i.e. stocks/bonds/derivatives are bought under investors name?
* What kind of instrument this PMS uses for hedging?
Please take your time and answer my questions. I would also appreciate any literature/information you can forward me in addition to my concerns.
Thank you for your time,
Roger
[email][email protected][/email] Thu, May 17, 2007 at 10:53 PM
To: Roger
Dear Mr. Roger,
Thank you for your interest in us.
Some of the queries are clasified and i may not able to give details on
email.
Kindly let me know your convinence time and contact no. so that I can
clarify all your queries.
Regards,
Chetan Patel
[Quoted text hidden]
Rogerl Mon, May 21, 2007 at 2:46 PM
To: "[email protected]" Chetan,
Please call me at +1-xxx-xxx-xxxx anytime during Indian business hours.
Thanks,
Roger
========================================================
First thing that struck me was the use of word "classified" in the reply. How can you claim my requested information as a classified information? I mean, it is firms moral obligation to potential customer with 25+ Lakhs to invest!! I am not sure what are SEBI guidelines for information disclosure for PMS discretionary schemes. Being said that I had given benefit of doubt to Chetal Patel so that he can make his best case by giving him my cell phone number. I have not received any phone call till date.
My experience could be just one isolated case of bad customer service or on the flip side: Firm may be "selling" PMS using sales tactics that you can easily perform over phone. And every one knows why you need to "sell" something over phone conversation or by face-to-face conversation.
I open the floor for comments/questions/suggestions.
I have lately decided to invest via PMS route in India since PFIC laws makes it difficult for one to invest in India via Mutual funds. The first trustworthy name among big brokerage houses came to my mind was Motilal Oswal. I knew that they provided PMS for quite some time. I was trying to judge the quality of their offering and worthiness in general. First stop: Their web site. Most of the generic information including fee structure but surprisingly they do not disclose their past performance numbers on the web site. One of the most important thing I wanted to find out was their philosophy and more importantly practice of Value investing. Next stop: Google for user experiences with objective comments. I uncover at least one blog that had objective analysis that read between the line from what was written at Motilal Oswal's web site.Among Other things the blog had an e-mail address of the Assistant VP of PMS department. So naturally, I decided to get information from the source. Bellow is my e-mail conversation with Chetan Patel (Unedited with personal information masked for privacy)
=========================================================
Roger
To: [email][email protected][/email]
Chetan,
I received your e-mail address from this blog comments:
http://www.galatime.com/2006/03/12/portfolio-management-services-motilal-oswal/
I was also concerned after not finding any performance related information on Motilal Oswal PMS web site. Why would you not disclose performance information to potential investor especially investors with lot of money at stake?
Being said that I respect the business practices of Motilal Oswal and firm's principles of value investing. But the performance is the only way for me to see that firm actually practice those principles. I am a big believer of efficient markets but I also know that Indian market is not yet efficient so research firms who practice value investing principles can still beat the market for forcible future.
Now this brings me my actual question: I am interested in investing in Value Hedge PMS. Please address following concerns:
* What were the past performance numbers? Does performance numbers are after trading fees and trading taxes?
* How is performance based fee charged? i.e. on performance after trading costs and taxes or before tax/fees?
* If performance based fees are charged before trading cost and taxes then how much percentage of portfolio are spent on trading costs and taxes?
* What is annual portfolio turn over?
* Portfolio manager, Jigar Shah, has only 5 years of experience. All of his experience was during bull run. Does this concern investors? I am clearly concerned.
* Is the portfolio maintained under investor's name? i.e. stocks/bonds/derivatives are bought under investors name?
* What kind of instrument this PMS uses for hedging?
Please take your time and answer my questions. I would also appreciate any literature/information you can forward me in addition to my concerns.
Thank you for your time,
Roger
[email][email protected][/email]
To: Roger
Dear Mr. Roger,
Thank you for your interest in us.
Some of the queries are clasified and i may not able to give details on
email.
Kindly let me know your convinence time and contact no. so that I can
clarify all your queries.
Regards,
Chetan Patel
[Quoted text hidden]
Rogerl
To: "[email protected]"
Please call me at +1-xxx-xxx-xxxx anytime during Indian business hours.
Thanks,
Roger
========================================================
First thing that struck me was the use of word "classified" in the reply. How can you claim my requested information as a classified information? I mean, it is firms moral obligation to potential customer with 25+ Lakhs to invest!! I am not sure what are SEBI guidelines for information disclosure for PMS discretionary schemes. Being said that I had given benefit of doubt to Chetal Patel so that he can make his best case by giving him my cell phone number. I have not received any phone call till date.
My experience could be just one isolated case of bad customer service or on the flip side: Firm may be "selling" PMS using sales tactics that you can easily perform over phone. And every one knows why you need to "sell" something over phone conversation or by face-to-face conversation.
I open the floor for comments/questions/suggestions.