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I went to the NY Indian Consulate to get copies of my Passport and NY Driving licence attested. This is required to get a digital signature in India (tax purposes). Here is the scenario:

1. Woman at the counter said that I need to get the copies notarized first, before they can attest it. Consulate website doesn't say that. So I went looking for a notary, and finally got them notarized at a bank.

2. Came back to the counter, and the fee is $23 (2x10 + 3 chartity fee). OK, and I gave $40 (didn't have a change). She gave me back $20, told me to get change outside, and upon giving her $3, she will give me my receipt.

3. I went outside looking for a change, got it and came back to give $3, and counter lady is not at the counter. (She already has my Passport and DL). When I tole a second counter lady that I owe them just $3, she starts arguing, what is the proof that I gave them the $20 previously.
Finally she consented.

For a simple transaction, we Indians have the knack of making it absolutely chaotic.

And did I mention about another customer yelling at the guy who operates a copy machine, and charges $1 per copy?

I guess not much has changed even after all these years :angry:. My experience below.

http://www.r2iclubforums.com/forums/showthread.php/19129-Experience-at-Indian-Consulate-New-York-(near-Central-Park)-for-PIO-card

I am not surprised at all. Though my recent experience at Cox and Kings in Washington DC (outsourcing vendor) for passport renewal has been non-frustrating (except for the government website which I believe is made confusing on purpose, well not really. I think they are simply incompetent). Had similar experience last year when tried to renew my passport in India. Outsources (TCS) were good but I hit a wall when I had to visit passport official (from government). I gave up and decided to renew in US. I hope things change soon. Gettinh simple things done can be extremely frustrating if it involves government.

Why not tweet to Ms Sushma Swaraj for the pathetic conditions of customer service

Dicky_Bird;636503Why not tweet to Ms Sushma Swaraj for the pathetic conditions of customer service

If they do not improve their customer service, are we taking our business elsewhere ?
On the positive side, one may begin to appreciate the consistency of the service, instead of being shocked by some sudden, and unexpected change.

farfromhome;636477I guess not much has changed even after all these years