British Airways cancels all flights from Heathrow and Gatwick over the weekend.

[direstraits88]

This is major news in U.K over the weekend though it got barely any mention in Trump land. BA is not the preferred airlines for desis travelling from U.S to India.

Looks like the entire IT operations ground to a halt yesterday morning. Even basic functions like accessing emails were affected. So it was a total IT failure.

The blame is on a power supply which is a laughable attempt to cover-up the actual cause. BA went thru lot of cost cutting over past couple of years under the new Spanish CEO. There will be lot of speculation about the cause with the Ransom virus news fresh in public's mind. Was it cyber attack or bad management decisions? It will be interesting to watch this whole fiasco unfurl. IT was outsourced to TCS and many experienced operations folks were let go. So outsourcing will get some of the blame.

Over in flyertalk forum, there are couple of interesting threads where people are uploading photos from inside T5 in Heathrow. Folks have been stuck in the airport for several hours with no information being given. Also it is taking several hours to even get out of the airport as every passenger (domestic and international) need to be verified about their residency/visa status.

[VS007]

This is major news in U.K over the weekend though it got barely any mention in Trump land. BA is not the preferred airlines for desis travelling from U.S to India.

Looks like the entire IT operations ground to a halt yesterday morning. Even basic functions like accessing emails were affected. So it was a total IT failure.

The blame is on a power supply which is a laughable attempt to cover-up the actual cause. BA went thru lot of cost cutting over past couple of years under the new Spanish CEO. There will be lot of speculation about the cause with the Ransom virus news fresh in public's mind. Was it cyber attack or bad management decisions? It will be interesting to watch this whole fiasco unfurl. IT was outsourced to TCS and many experienced operations folks were let go. So outsourcing will get some of the blame.

Over in flyertalk forum, there are couple of interesting threads where people are uploading photos from inside T5 in Heathrow. Folks have been stuck in the airport for several hours with no information being given. Also it is taking several hours to even get out of the airport as every passenger (domestic and international) need to be verified about their residency/visa status.

Nobody gets blamed! Did the failure of Delta and other airlines computers ever come out? Sad to see resiliency and DR planning and tests by were not done to catch kind of issues!

Well this issue hits me , as I am taking BA next week and hopefully they find the power plug!

[direstraits88]

Nobody gets blamed! Did the failure of Delta and other airlines computers ever come out? Sad to see resiliency and DR planning and tests by were not done to catch kind of issues!

Well this issue hits me , as I am taking BA next week and hopefully they find the power plug!

Unlike in US where Delta doesn't have to compensate the flyers, you are entitled to $600 + hotel+food+transportation expense if your flight is delayed beyond 3 hours or cancelled in Europe. So the expected cost to BA is 150 million pounds plus lost business of booking new tickets over 48 hours.

http://www.dailymail.co.uk/news/article-4550654/British-Airways-cost-cutting-boss-gags-staff.html

[VS007]

Unlike in US where Delta doesn't have to compensate the flyers, you are entitled to $600 + hotel+food+transportation expense if your flight is delayed beyond 3 hours or cancelled in Europe. So the expected cost to BA is 150 million pounds plus lost business of booking new tickets over 48 hours.

http://www.dailymail.co.uk/news/article-4550654/British-Airways-cost-cutting-boss-gags-staff.html

I would never fly an American carrier if I could help it. many worldtravellers flyBritish for its connections!
The hotels near Heathrow are charging 1000-2000 pounds per night!
So compensation is justified as its an act of man, not god and think it's less looking at hotel costs.