Suddenly today our sunrocket voip phone is not working and I am not able to reach their customer service agent through phone or email... no response from the other end.
Is anybody there having the same problem?
SunRocket Down
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rajsriadit
- Posts: 1274
- Joined: Tue Jan 16, 2007 9:53 pm
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Internet-call service SunRocket cuts off service
http://news.yahoo.com/s/nm/20070717/tc_nm/sunrocket_shutdown_dc_1
SAN FRANCISCO (Reuters) - SunRocket Inc., the second biggest U.S. supplier of Internet phone services, appeared to have shut down its business on Monday without notifying its customers, which total more than 200,000.
Vienna, Virginia-based SunRocket, which is a rival to Vonage Holdings (NYSE:VG - news) in the home and small business market for Voice over Internet Protocol (VoIP) phone services, gave no warning it was shutting down operations on its Web site.
Callers to its customer service line heard a brief recorded message, saying: "We are no longer taking customer service or sales calls. Goodbye."
Companies offering calls over the Web were seen as rivals to established carriers when they sprouted up a few years ago, but many are having a difficult time financially competing against their big, deep-pocketed and entrenched rivals.
Calls and e-mails to SunRocket by Reuters were not returned.
A report in the New York Times quoted an unnamed source that had been briefed on the company's status as saying that SunRocket had ceased operation and plans to move its customers to one or more companies.
Customers, many of them lured by SunRocket's offer of unlimited phone calling for one year for an upfront fee of $199 within the Canada, the United States and Puerto Rico, reported patchy service or full outages on Monday on Web sites such as FatWallet.com and DSLReports.com.
SunRocket was founded in 2004 and backed by top-name Silicon Valley venture capital firms Blue Run Ventures, formerly known as Nokia Venture Partners, Doll Capital Management and the Mayfield Fund. No one was immediately available to comment at the three financial backers.
ViaTalk, a rival to SunRocket based in Clifton Park, New York, issued a statement offering a contract buyout to SunRocket customers.
The company added it was offering a coupon for free shipping of ViaTalk phone equipment to customers looking to switch services, although it did not lay out the what the overall cost to SunRocket customers would be.
ViaTalk offers a similar $199 per year calling deal. ViaTalk was founded in 2005 and is an offshoot of a Web hosting company, HostRocket.com. Spokesman Tom Nardacci said the company had between 50,000 and 100,000 customers.
Vonage, which has reported losses since it held its initial public offering in May of 2006, has been locked in a patent battle with Verizon Communications. It is struggling to retain customers who fear service disruptions owing to its legal woes.
Independent VoIP providers face mounting competition from established cable television and telephone companies who offer alternative services as part of packages that may include landline, broadband Internet, TV or mobile phone services.
http://news.yahoo.com/s/nm/20070717/tc_nm/sunrocket_shutdown_dc_1
SAN FRANCISCO (Reuters) - SunRocket Inc., the second biggest U.S. supplier of Internet phone services, appeared to have shut down its business on Monday without notifying its customers, which total more than 200,000.
Vienna, Virginia-based SunRocket, which is a rival to Vonage Holdings (NYSE:VG - news) in the home and small business market for Voice over Internet Protocol (VoIP) phone services, gave no warning it was shutting down operations on its Web site.
Callers to its customer service line heard a brief recorded message, saying: "We are no longer taking customer service or sales calls. Goodbye."
Companies offering calls over the Web were seen as rivals to established carriers when they sprouted up a few years ago, but many are having a difficult time financially competing against their big, deep-pocketed and entrenched rivals.
Calls and e-mails to SunRocket by Reuters were not returned.
A report in the New York Times quoted an unnamed source that had been briefed on the company's status as saying that SunRocket had ceased operation and plans to move its customers to one or more companies.
Customers, many of them lured by SunRocket's offer of unlimited phone calling for one year for an upfront fee of $199 within the Canada, the United States and Puerto Rico, reported patchy service or full outages on Monday on Web sites such as FatWallet.com and DSLReports.com.
SunRocket was founded in 2004 and backed by top-name Silicon Valley venture capital firms Blue Run Ventures, formerly known as Nokia Venture Partners, Doll Capital Management and the Mayfield Fund. No one was immediately available to comment at the three financial backers.
ViaTalk, a rival to SunRocket based in Clifton Park, New York, issued a statement offering a contract buyout to SunRocket customers.
The company added it was offering a coupon for free shipping of ViaTalk phone equipment to customers looking to switch services, although it did not lay out the what the overall cost to SunRocket customers would be.
ViaTalk offers a similar $199 per year calling deal. ViaTalk was founded in 2005 and is an offshoot of a Web hosting company, HostRocket.com. Spokesman Tom Nardacci said the company had between 50,000 and 100,000 customers.
Vonage, which has reported losses since it held its initial public offering in May of 2006, has been locked in a patent battle with Verizon Communications. It is struggling to retain customers who fear service disruptions owing to its legal woes.
Independent VoIP providers face mounting competition from established cable television and telephone companies who offer alternative services as part of packages that may include landline, broadband Internet, TV or mobile phone services.
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GoogleAjax
- Posts: 33
- Joined: Tue Jan 23, 2007 1:23 am
SunRocket Down
Just saw this news :mad:
http://www.msnbc.msn.com/id/19808004/
http://www.msnbc.msn.com/id/19808004/
SunRocket Down
I am having this issue. Not getting any response. Strange that a company just shuts down without any notice!
What options do we have?
What options do we have?
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Options & deals for Sunrocket...
http://forums.slickdeals.net/showthread.php?sduid=0&t=561017
http://forums.slickdeals.net/showthread.php?sduid=0&t=561017
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Desi_by_Nature
- Posts: 772
- Joined: Mon Feb 19, 2007 8:57 pm
SunRocket Down
Purujit;34416What options do we have?[/quote]
1. If you have the time, file a lawsuit.
2. If you've been paying your bills by credit card, dispute all charges made by them as far as you can go back. Since there will be no one to respond to your dispute, you will automatically win.
SunRocket Down
Desi_by_Nature;344241. If you have the time, file a lawsuit.
2. If you've been paying your bills by credit card, dispute all charges made by them as far as you can go back. Since there will be no one to respond to your dispute, you will automatically win.[/quote]
I don't think you can dispute any charges after they are 60 days old or something.
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Desi_by_Nature;344241. If you have the time, file a lawsuit.
2. If you've been paying your bills by credit card, dispute all charges made by them as far as you can go back. Since there will be no one to respond to your dispute, you will automatically win.[/quote]
Thanks DBN. I put in a dispute with my CC company. I am within the 60 day period so I guess it will be ok.
SunRocket Down
Folks - Good News!! I just called my credit card company where I purchased 1 one year service through my credit card. They have given me credit for unused portion and has promised to take with the company. Please go ahead and call your credit card company. I called Chase Bank where I have a VISA card.
SunRocket Down
Its our bad timing that we booked sunrocket's 15 month service for $199 only 2 weeks back.
Now i dunno how to get my money back and though i am still within the 30 days period to get my full refund, but their cancellation policy asks us to call their customer service(-which no longer accept calls). As members here ,had suggested to dispute via Credit card company, what reason should I say to dispute the transaction in order to get my money back.?
Thanks
Now i dunno how to get my money back and though i am still within the 30 days period to get my full refund, but their cancellation policy asks us to call their customer service(-which no longer accept calls). As members here ,had suggested to dispute via Credit card company, what reason should I say to dispute the transaction in order to get my money back.?
Thanks