Comments on lwadekar shipping experience with Sky2C

[OurGen-X]

Stuff was delivered between June 7th & 8th 2010, nothing reported lost in writing (specially from a client who would shoot out email for each instance right at that minute or give a call), what happened? June 11th sending an email, stating some boxes are missing? Each matter for this shipment was reported within minutes via email or call by client. Why the missing boxes not reported right on the date of delivery via email or call?

I haven't yet gone through the entire details of the message, but on the very outset, the above stands out for comment. Now I'm not saying this support of either party, but as a layman.

When a move happens and stuff that was packed and shipped months ago is delivered at my doorstep, there are so many other things that happen in day-to-day life that makes it impossible to recollect right at the very instant of all the things that were shipped and match them up with what's been delivered. This usually takes a couple of days' time to take inventory of stuff to realize what's missing. Imagine the scene where boxes are laid out in different rooms in different sorts, shapes and sizes. Any human being needs the time to go through all of them at leisure, match them up with their own list of inventory and identify the discrepancies.

In that regard, with the stuff being delivered on June 7th and 8th, reacting on June 11th appears to be within a reasonable amount of time.

This is from a practical point of view!

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[XOXO]

I haven't yet gone through the entire details of the message, but on the very outset, the above stands out for comment. Now I'm not saying this support of either party, but as a layman.

When a move happens and stuff that was packed and shipped months ago is delivered at my doorstep, there are so many other things that happen in day-to-day life that makes it impossible to recollect right at the very instant of all the things that were shipped and match them up with what's been delivered. This usually takes a couple of days' time to take inventory of stuff to realize what's missing. Imagine the scene where boxes are laid out in different rooms in different sorts, shapes and sizes. Any human being needs the time to go through all of them at leisure, match them up with their own list of inventory and identify the discrepancies.

In that regard, with the stuff being delivered on June 7th and 8th, reacting on June 11th appears to be within a reasonable amount of time.

This is from a practical point of view!

OG,

Sky2C said missing boxes were reported 2 days later. If I was the client, I would had first check if I had all the boxes (atleast nos of them) when the delivery was happening. Each box is normally labelled on atleast 3 sides with the name of the shipper, clients address and each box is numbered.

We had shipped around 20-25 boxes (not sky2c) but when the delivery was happening we were there to see if all the boxes were delivered and intact (as the way we had seen it in USA).
2 days were lost in reporting missing boxes...a crucial time was lost to track.

[spartan]

OG,


2 days were lost in reporting missing boxes...a crucial time was lost to track.

Does this mean that a company doesnt need to keep track/count of the boxes it handles?
Any tracking system or even receipts should say how many boxes to expect at the time of clearing, unless the number of boxes were never mentioned anywhere while handing over to the company /agents.
Its difficult to believe the latter because insurance was probably given based on box numbers or total weight and not item wise, hence the trouble with valuation.

IMO the lost boxes could have been tracked much earlier than waiting for customer to say so.

I didnt want to reply to this thread as its now upto the people involved.
But want to mention this since you brought this up and as a one who has a lot to ship soon.

Admins please delete or move it elsewhere if this is not appropriate.

[XOXO]

Does this mean that a company doesnt need to keep track/count of the boxes it handles?
Any tracking system or even receipts should say how many boxes to expect at the time of clearing, unless the number of boxes were never mentioned anywhere while handing over to the company /agents.
Its difficult to believe the latter because insurance was probably given based on box numbers or total weight and not item wise, hence the trouble with valuation.

IMO the lost boxes could have been tracked much earlier than waiting for customer to say so.

I didnt want to reply to this thread as its now upto the people involved.
But want to mention this since you brought this up and as a one who has a lot to ship soon.

Admins please delete or move it elsewhere if this is not appropriate.

I am not saying that the shipping company is not responsbile. Knowing how things work in India...a single source is never a a common thread from start to the end. Many vendors/trades are involved from clearing agent, shippers etc etc and it is very easy to lose a thing or 2 inbetween. A diligent shipping company would had known the miss before the shipment was dilevered to the customer but it was not the case.

My point was: It would had helped the customer better if the missing boxes were pointed out to the shipping company then and there when the delivery was done. The alarm was raised after 2 days....a counter attack can be made that the delivery was done...so the boxes went missing in those 2 days.

Trust me this commonly happens in India. Always helps to check the delivery on arrival otherwise vendors normally says...Delivery done, you received it...We are blame free.

[XOXO]

Wondering: Is it really necessary what Lwadekar is doing with Sky2C. We all the know the story now and sure that SKY2Cs business had been affected a lot due to this bad publicitly but why this retaliation to completely ruin the business?
My comment is regarding that last post by lwadekar where they said they are going to publish the email correspondence with Sky2cs employees.

Stuff is almost lost now...no amount of reimbursement is going to get the personal memories back. Sky2Cs were not professional and we all know that now. Isnt it better to put an end to all this and move on? Why to raise more blood pressure and heartache and stress?

[Plan2010]

.....

We had shipped around 20-25 boxes (not sky2c) but when the delivery was happening we were there to see if all the boxes were delivered and intact (as the way we had seen it in USA).
.....

True with our move too, we were there to count the boxes and make sure everything looked good. Half the stuff was unpacked by the movers - kitchen, living etc which made it easy to make sure nothing was broken.

Not sure how it's with everyone, but I knew what was there in most of the boxes just by looking at the description on the box, because I was there watching them packing everything. Two months is not a long time to forget all about your belongings, particularly the emotionally valuable ones. :)

[farfromhome]

Wondering: Is it really necessary what Lwadekar is doing with Sky2C. We all the know the story now and sure that SKY2Cs business had been affected a lot due to this bad publicitly but why this retaliation to completely ruin the business?
My comment is regarding that last post by lwadekar where they said they are going to publish the email correspondence with Sky2cs employees.

Stuff is almost lost now...no amount of reimbursement is going to get the personal memories back. Sky2Cs were not professional and we all know that now. Isnt it better to put an end to all this and move on? Why to raise more blood pressure and heartache and stress?

IMO, there is more to the story which both sides are hiding. I took a look at the Spreadsheet after Desi's post (asking members not to get emotional but to read the spreadsheet). $300 for WII?. Don't know when it was priced $300.

http://www.target.com/Console-Sports-Resort-Remote-Plus/dp/B0045F8QD4/ref=br_1_1?ie=UTF8&id=Console%20Sports%20Resort%20Remote%20Plus&node=289018011&searchSize=30&searchView=grid5&searchPage=1&sr=1-1&qid=1299156735&rh=&searchBinNameList=target_com_category-bin,price&searchRank=pmrank&frombrowse=1

My surprise is that why SKY2C is not giving a line by line rebuttal for the claims made.

[XOXO]

IMO, there is more to the story which both sides are hiding. I took a look at the Spreadsheet after Desi's post (asking members not to get emotional but to read the spreadsheet). $300 for WII?. Don't know when it was priced $300.

http://www.target.com/Console-Sports-Resort-Remote-Plus/dp/B0045F8QD4/ref=br_1_1?ie=UTF8&id=Console%20Sports%20Resort%20Remote%20Plus&node=289018011&searchSize=30&searchView=grid5&searchPage=1&sr=1-1&qid=1299156735&rh=&searchBinNameList=target_com_category-bin,price&searchRank=pmrank&frombrowse=1

My surprise is that why SKY2C is not giving a line by line rebuttal for the claims made.

maybe they included the Games DVD in the claims? DVDs are pretty expensive too. IMO both the parties were not diligent enough with the move. In our move, we used a totally different (american) shipping company. We packed the boxes, shipped them to the warehouse ourselves, even got them palletised. Normally all the baoxes are stacked on the pallette and are wrapped with polythene roll...it is way thorougly done.

The client have lost their valuables...i guess SKY2c is trying to mend the damages. I just hope it wasn't on this forum....they display of retaliation.

[XOXO]

This is how they palletise it and wrap it with plastic. It comes with additional 25 $ charge. it becomes one big box with wrapping and all. it comes in the same condition at the customs later.

[PeterGriffin]

$300 for WII?. Don't know when it was priced $300.

FFH - Its usually normal to inflate the prices of certain items that aren't available in India or at least in the city where you live. One has to add the cost of procuring these items in case there is a loss. Even in the US, when we ship an important item, say a laptop, to another place, we tend to inflate its value and purchase insurance for the adequate amount in case it is lost. I don't see anything wrong with it.